The library will be offering curbside pickup only. Patrons are not allowed inside the library at this time.
The library offers curbside pickup! Requested items will be held in bags and either delivered to your car or left outside the Stelfox Street entrance, already checked out to you.
Currently, you must pick up your holds at your home library. If you are unable to visit the library, contact us about housebound delivery.
How does it work?
Request items online, by calling us at 201-768-8714, or by emailing us at email@example.com
Holds are limited to 20 items per household.
Please be aware that it will take longer than usual for holds from other libraries to be ready for pickup, since we are required to quarantine items for 72 hours after they’re delivered.
Not sure what you want? Take advantage of our book concierge service! Click here, fill out the form, and we’ll select some books and authors we think you might like.
When your items are available, you’ll receive a hold notification by email, text message, or phone (whatever preference your account is set to).
Our hours have changed, so make sure you know when curbside pickup is available – see pickup times below.
Wait on the Stelfox Street side of the library. You can use the meeScan app to let us know you’ve arrived.
If you don’t have a smart phone or don’t want to download the meeScan app, you can also call us at 201-768-8714.
If you don’t have a cell phone: Knock on the Stelfox Street doors. Have something with the name your items are held under (like a driver’s license) ready to hold up to the glass.
If you drove to the library: Pop your trunk and a library staff member will place the bag with your items in your car.
If you walked to the library: A staff member will bring your items out to you. Please make sure you’re wearing a face mask.
Enjoy your items! They’re already checked out to you. A slip with due dates will be included in your bag.
Please note: Staff members will not accept returns during pickup; all returns must be made in the bookdrop.
When can I pick up?
Current curbside pickup hours are as follows:
|Mondays||10:00am to 8:00pm|
|Tuesdays||10:00am to 6:00pm|
|Wednesdays||10:00am to 6:00pm|
|Thursdays||10:00am to 8:00pm|
|Fridays||10:00am to 2:00pm|
|Sundays||1:00pm to 5:00pm|
What can I pick up?
- All books, audiobooks, movies, magazines, and video games that are available at the Demarest Library.
- Materials requested from other libraries in the BCCLS system. (Note that you can only request items be sent to your home library, and that lending is at the owning library’s discretion.)
- BookPage – if you’d like a copy of the latest issue of BookPage, a magazine that provides expert reviews on the latest books, let us know.
- Craft kits for kids – sign up for emails from Miss Kate to receive updates and register for monthly craft kits. You’ll be able to visit the library and pick up supplies and instructions for age-appropriate crafts for your children.
- Digital resource guides – if you want to learn how to use hoopla, Kanopy, or Libby, let us know and we’ll include instructions for getting started. You can also email us at firstname.lastname@example.org or check out our digital services page.
- A new or replacement library card
- See info on getting a new or replacement card here.
- If you registered for a card while the library was closed and want to pick it up, call or email us to make arrangements
- You must call or email the library in advance to let us know when you’re coming
- You will need to show proof of your Demarest address (driver’s license, utility bill, etc. Call or email the library if you have questions about acceptable documents)
- Please wear a mask so staff can speak to you and hand back your proof of address if needed
- Printouts – you can submit documents you’d like to print through demarestlibrary.org/print and pick them up during curbside pickup hours. Printouts are 10 cents for each black-and-white page and 25 cents for each color page. You must bring exact change for payment – we cannot provide change from larger denominations at this time. Call the library when you arrive and provide your printing identifier. Learn more about wireless printing here.
Can I pick something up if I go to a library that owns it?
Right now, you can only pick up holds at your home library. If a library is offering inside service, you can visit the library and check out an item that’s available there if they are allowing out-of-town residents to enter. See which libraries are offering inside service here. Remember to call or check the library’s website before visiting to see their rules for entering the building and their hours. (The phone numbers of all libraries in the BCCLS system can be found here.)
If you’re not comfortable visiting a library to borrow something unavailable at the Demarest Library, you can request it through bccls.org and it’ll be sent to Demarest for you to pick up. Because we are required to quarantine deliveries for 72 hours, it’ll take longer than usual for loans from other libraries to be ready to pick up.
I have books / other materials I’d like to donate to the library.
The library does not accept donated materials. We appreciate the generosity, but don’t have the space or staff to handle patron donations. Currently, no libraries are accepting donated materials. This is in the interest of the health of the staff. Hold on to your unwanted books for now.
Can I go inside the library?
No, not at this time. The library has closed for indoor service due to the surge in COVID-19 cases.
How do I know what you give me is clean?
The library is following a rigorous disinfecting regime, and staff wear PPE at all times in the library. We are doing everything we can to minimize the possibility of spreading infection, both for your sake and our own! If you’re still concerned, you’re welcome to use alcohol-based disinfectant on plastic surfaces (ie, book and media covers). Please don’t get the pages of books wet! It damages the book and we will have to charge you the replacement cost of anything you’ve damaged.
How can I return library items?
For the safety of our staff, staff members will not accept items during curbside pickup. All items must be returned in the bookdrop on the Stelfox Street side of the library.
Items will be quarantined for 3 to 6 days after being returned. That means they will appear to still be checked out to you for several days after you’ve returned them. Disregard any automatically generated emails reminding you of due dates after you’ve returned your items. You won’t be charged fines for the time your items were in quarantine.
My card is blocked and won’t let me place holds. What do I do?
You can call us at 201-768-8714 or email us at email@example.com. We’ll help you figure out what the issue is.
Your card is blocked from placing holds if you have fines of more than $10. At this time, we can only accept payment online, not in person. You can pay your fines with a debit or credit card by logging into your account at bccls.org, selecting “Fines and Fees”, and following the prompts to pay online. Please be aware that debit/credit card payments have a 50¢ service charge.
I lost my card / I need a library card.
If you lost your card, call us at 201-768-8714 or email us at firstname.lastname@example.org. We’ll issue you a new card that you can pick up during curbside pickup hours. You will need to show identification with your name and proof of address to pick up your card. (A driver’s license, utility bill, lease or mortgage statement all work fine. Call the library if you have questions about acceptable documentation.) Please where a face covering while interacting with library staff.
If you never had a card, you can apply for one online at bccls.org/eCard. We’ll reach out to you to arrange a time to pick up your new card. You will need to show identification with your name and proof of address to pick up your card. (A driver’s license, utility bill, lease or mortgage statement all work fine. Call the library if you have questions about acceptable documentation.)
Can I borrow a museum pass?
Yes, although you should check the museum’s website to learn how their visiting procedures and hours have been altered by the pandemic. Because of the reservation system in place at most museums, we are extending the three-day lending period on museum passes on a case-by-case basis. Call the library at 201-768-8714 or email us at email@example.com if you’re interested in borrowing a museum pass.
I want to borrow library items, but I can’t make it to the library.
Call us at 201-768-8714 or email us at firstname.lastname@example.org. Community volunteers will be delivering library materials to the elderly/housebound/immunocompromised. We’ll do our best to make arrangements that work for you.